Our Story
Founded to be a little bit different from other companies
We started our Family run business several years ago with one simple premise in mind: every person deserves top quality at a fair price. We have grown quite a bit since then, but that major principle hasn’t changed. All of our team are train exactly the same, making us slightly different to most high street jewellers. With us all transactions can be made with any one of the team on the day meaning no customers have to wait to see a certain person.
Policy for Repairs
As a family run jewellers, we are a very small business and aim to keep all of our customers happy.
All of our jewellery repairs are carried out by just our team, we ask that you allow 21 working days for your repairs to be ready for collection, if we believe that your job will take longer we will let you know as soon as possible.
We would like to inform you that any jewellery or goods left with us that is uncollected for the period of 6 months or more will no longer be stored in our possession. It is our policy to responsibly relocate or recycle these items after the specified time frame has passed. We are unable to keep these items for a prolonged length of time as they take up valuable storage space in our business. We advise that you collect your items when contacted/ requested within 14 days to avoid any issues. For any items that are left after 1 month up to a 6 month period after contact, storage charges can incur. Storage costs are dependant on the value of item and cost this incurs on the insurance There will be no replacement or financial compensation for items left with us that have been reallocated after the time period identified above By leaving your item with us for repair you are agreeing to these specific terms and conditions. If you do not understand these terms and conditions or have any queries please make a members of staff aware before leaving you item with us.
Our Gold Buying Prices
Updated April 9th 2024
Discretion: All gold buying prices are set at the discretion of The Goldmine Group and are subject to change without prior notice. Market Fluctuations: Goldmine Group reserves the right to adjust buying prices daily to reflect fluctuations in the global gold market price. Displayed Prices: Any advertised or displayed gold buying prices are estimates only and may not reflect the final price offered at the time of purchase.
Additional Information: Gold Evaluation: The Goldmine Group will determine the final buying price based on an evaluation of the gold's weight, purity, karat, and overall condition. The price that is given at the time of sales valuation, is specific to that specific time, these prices can and do change on the day. The Goldmine group reserves the right to adjust price if any time period has passed between evaluating the item and the sale of the item. Documentation: You may be required to provide valid identification and any necessary documentation for the sale of gold. Reserve Rights: The Goldmine Group reserves the right to refuse any transaction at its sole discretion. We recommend contacting The Goldmine Group directly to inquire about the current buying price for your gold. If a price is given with out the item present to The Goldmine Group Staff, The Goldmine Group reserve the right to adjust the price upon the item being present. By using this website and/or selling gold to The Goldmine Group, you agree to these terms and conditions.
Insurance
The overview of a insurance valuation and what there really for?
An Insurance valuation is the process of determining the monetary worth of an insured asset to establish the appropriate coverage amount and premium for an insurance policy. *To note insurance valuation is not the same as a sale valuation. Regarding insurance valuations, we offer industry leading valuations in accordance with insurance companies. Our insurance valuations start from £45 and will require you to bring the object in for full inspection.
All Insurance valuations are based on a personal opinion so all valuations change change between each person and each establishment.
Our valuations are done on a fixed rate bases to void and monetary discretion with a percentage charge to the final valuation of the item in question
Accepted I.D
I.D Accepted For Selling Items
Standard proof of ID such as;
A driving licence
A passport
A letter from a prison governor or probation officer
A letter from college or university
A warden of a homeless shelter, sheltered accommodation, or refuge
An immigration status document with biometric residence permit
A national passport or national identity card (EEA and Swiss nationals)
A letter from HMRC or the Department of Work and Pensions
A council tax bill or demand
A bank statement
*Other I.D maybe considered but please check with staff before you come.